Terms and conditions of use

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PRODUCT RECLAIM FORM

CONTRACT WITHDRAWAL FORM

These general terms and conditions (“Terms”) of the e-shop www.nymphsymph.com, with its registered office at Koulova 1596/10 Prague 6 - Dejvice, persons named Yuliya Barouskaya registered as a self-employed person with ID number 11669284, e-mail [email protected], telephone number +420 776 675 745 ("We" or the "Seller") regulate mutual rights and obligations in accordance with § 1751 paragraph 1 of Act No. 89/2012 Coll., Civil Code, as amended ("Civil Code") You, as buyers, and Us, as sellers, arising in connection with or on the basis of a purchase agreement ("Agreement") concluded through the E-shop on the NymphSymph.com website.

All information about the processing of your personal data is contained in the Personal Data Processing Policy, which you can find here: https://nymphsymph.com/personal-data-and-privacy-policy .

The provisions of these Conditions are an integral part of the Agreement. The Agreement and Terms and Conditions are drawn up in the Czech language. We can unilaterally change or supplement the wording of the Terms and Conditions. This provision does not affect the rights and obligations arising during the period of validity of the previous version of the Conditions.

As you probably know, we primarily communicate remotely. Therefore, even for our Agreement, means of remote communication are used, which allow us to reach an agreement without the simultaneous physical presence of Us and You, and the Agreement is thus concluded remotely in the E-shop environment, through the website interface ( "E-shop web interface").

If any part of the Terms and Conditions contradicts what we agreed upon together as part of the process of your purchase on Our E-shop, this specific agreement will take precedence over the Terms.

DEFINITIONS

Cost of the Purchase or the price is the financial amount you will pay for the Goods;

The shipping price is the financial amount that you will pay for the delivery of the Goods, including the price for its packaging;

The TotalPrice is the sum of theCost of the Purchase and the Shipping Price;

VAT is value added tax according to applicable legal regulations;

An invoice is a tax document issued in accordance with the Value Added Tax Act on the Total Price;

The order is your irrevocable proposal to conclude a Contract for the purchase of Goods with Us;

A user account is an account established on the basis of the data provided by you, which enables the storage of entered data and the storage of the history of ordered Goods and concluded Contracts;

You are a person shopping at Our E-shop, referred to by law as a buyer;

Goods are everything you can buy in the E-shop.

GENERAL PROVISIONS AND INSTRUCTIONS

The purchase of Goods is possible only through the web interface of the E-shop.

When purchasing Goods, it is your duty to provide us with all information correctly and truthfully. We will therefore consider the information you provided to Us when ordering the Goods to be correct and true.

A CONCLUSION OF THE CONTRACT

It is possible to conclude a contract with Us only in the Czech and English languages.

The contract is concluded remotely via the E-shop, while the costs of using remote communication means are covered by you. However, these costs do not differ in any way from the basic rate that you pay for the use of these resources (that is, especially for Internet access), so you do not have to expect any additional costs charged by Us beyond the Total Price. By sending the Order, you agree that we use the means of remote communication.

In order for us to conclude the Agreement, you need to create a draft Order on the E-shop. This proposal must include the following information:

Information about the purchased Goods (in the E-shop, you indicate the Goods you are interested in purchasing with the "Add to basket" button);

Information on the Cost of the Purchase, Shipping Price, method of payment of the Total Price, and required method of delivery of the Goods; this information will be entered as part of the creation of the draft of the Order within the user environment of the E-shop, while information on the Cost of the Purchase, Shipping Price and Total Price will be entered automatically based on the Goods selected by you and the method of their delivery;

Your identification and contact information used to enable us to deliver the Goods, in particular name, surname, delivery address, telephone number, and e-mail address;

In the case of a Contract based on which we will deliver the Goods to you regularly and repeatedly, also information on how long we will deliver the Goods to you.

During the creation of the draft of the Order, he can change and check the data until the time of its creation. After performing the check by pressing the "Compulsory order" button, you will create the order. However, before pressing the button, you must still confirm your familiarity with and agreement with these Terms, otherwise, it will not be possible to create the Order. The check box is used for confirmation and consent. After pressing the "Bandatory order" button, all the filled-in information will be sent directly to Us.

We will confirm your Order as soon as possible after it has been delivered to Us with a message sent to your e-mail address entered in the Order. Confirmation of the order itself will not be the moment of conclusion of the contract, and subsequently, the contract will only be concluded on the basis of a subsequent manual confirmation when we confirm that we have the goods in stock. That confirmation will include a summary of the Order and these Terms. By confirming the Order on our part, the Contract between Us and You is concluded. The terms and conditions in the wording effective on the date of the Order form an integral part of the Agreement.

There may also be cases when we will not be able to confirm your Order. These are especially situations where the Goods are not available or cases where you order a larger number of Goods than is allowed on our part. However, we will always provide you with information on the maximum number of Goods in advance within the E-shop, so it should not be surprising to you. In the event that there is any reason why we cannot confirm the Order, we will contact you and send you an offer to conclude the Contract in an amended form compared to the Order. In such a case, the contract is concluded when you confirm Our offer.

In the event that an obviously incorrect Price is stated in the E-shop or in the draft Order, we are not obliged to deliver the Goods to you at this Price even if you have received confirmation of the Order, and therefore the Contract has been concluded. In such a situation, we will contact you immediately and send you an offer to conclude a new Contract in an amended form compared to the Order. In such a case, the new Contract is concluded at the moment when you confirm Our offer. If you do not confirm our offer even within 3 days of its sending, we are entitled to withdraw from the concluded Agreement. An obvious error in the Price is considered to be, for example, a situation where the Price does not correspond to the usual price at other sellers or a figure is missing or missing.

In the event that the Contract is concluded, you are obligated to pay the Total Price.

If you have set up a User Account, you can place an Order through it. Even in such a case, however, you are obliged to check the correctness, truthfulness, and completeness of the pre-filled data. However, the method of creating an Order is the same as in the case of a buyer without a User Account, but the advantage is that you do not need to repeatedly fill in your identification data.

In some cases, we allow you to use a discount for the purchase of Goods. In order to provide a discount, you need to fill in the information about this discount in the predetermined field as part of the draft Order. If you do so, the Goods will be provided to you at a discount.

USER ACCOUNT

Based on your registration in the E-shop, you can access your User account.

When registering a User Account, it is your duty to enter all data correctly and truthfully and to update them in the event of a change.

Access to the User account is secured by a username and password. It is your duty to maintain confidentiality regarding these access codes and not to provide this data to anyone. In the event that they are misused, we bear no responsibility.

The user account is personal, and you are therefore not authorized to allow third parties to use it.

We may cancel your User Account, especially if you do not use it for more than 5 years, or if you violate your obligations under the Agreement.

The user account may not be available continuously, especially with regard to the necessary maintenance of hardware and software equipment.

PRICING AND PAYMENT TERMS, RESERVATION OF TITLE

The price is always stated within the E-shop, in the draft Order and, of course, in the Contract. In the event of a discrepancy between the Price specified for the Goods in the E-shop and the Price specified in the draft Order, the Price specified in the draft Order shall apply, which will always be identical to the price in the Contract. As part of the draft Order, the Price for shipping, or the conditions under which shipping is free, is also indicated.

The total price is stated including VAT, including all fees established by law.

We will require you to pay the Total Price after concluding the Contract and before handing over the Goods. You can pay the Total Price in the following ways:

• Bank transfer. We will send you payment information as part of the Order confirmation. In case of payment by bank transfer, the Total price is payable within 7 calendar days.
• By card online. In such a case, payment is made through the ČSOB payment gateway, while the payment is governed by the terms and conditions of this payment gateway, which are available at:https://platbakartou.csob.cz/platebni-brana/. In the case of payment by card online, the Total price is payable within 3 calendar days.

The invoice will be issued in electronic form after payment of the Total Price and will be sent to your e-mail address. The invoice will also be physically attached to the Goods and available in the User Account.

Ownership of the Goods is transferred to you only after you pay the Total Price and take delivery of the Goods. In the case of payment by bank transfer, the Total price is paid by crediting to Our account, in other cases it is paid at the time of payment.

DELIVERY OF GOODS, PASSING OF RISK OF DAMAGE TO THINGS    

The goods will be delivered to you by the method of your choice, and you can choose from the following options:

• Personal collection at the delivery points of Zásilkovna;
• Delivery via transport companies: Post office;

The goods can only be delivered within the Czech Republic.

The delivery time of the Goods always depends on their availability and the chosen method of delivery and payment. The expected delivery time of the Goods will be communicated to you in the Order confirmation. The time indicated on the E-shop is only indicative and may differ from the actual delivery time. In the case of personal collection at the establishment, we will always inform you about the possibility of picking up the Goods via e-mail.

After taking over the Goods from the carrier, it is your duty to check the integrity of the packaging of the Goods and, in the event of any defects, to notify the carrier and Us immediately of this fact. In the event that there is a defect in the packaging that indicates unauthorized handling and entry into the shipment, it is not your duty to accept the Goods from the carrier.

In the event that you breach your obligation to take over the Goods, with the exception of cases according to Article 6.4 of the Terms and Conditions, this does not result in a breach of Our obligation to deliver the Goods to you. At the same time, the fact that you do not accept the Goods is not a withdrawal from the Contract between Us and You. However, in such a case, we have the right to withdraw from the Agreement due to your substantial breach of the Agreement. If we decide to exercise this right, the withdrawal is effective on the day we deliver this withdrawal to you. Withdrawal from the Contract does not affect the right to reimbursement of the price for transport, or the right to compensation for damage if it has arisen.

If, for reasons arising on your part, the Goods are delivered repeatedly or in a different way than was agreed upon in the Contract, it is your duty to compensate Us for the costs associated with this repeated delivery. We will send you the payment details for paying these costs to your e-mail address specified in the Contract and they are due 14 days after the e-mail is delivered.

Dangerous damage to the Goods passes to you the moment you take them over. In the event that you do not take over the Goods, with the exception of the cases according to Article 6.4 of the Terms and Conditions, the risk of damage to the Goods passes to you at the moment when you had the opportunity to take them over, but for reasons on your part, you did not take them over. The transfer of the risk of damage to the Goods means that from this moment you bear all the consequences associated with the loss, destruction, damage, or any deterioration of the Goods.

In the event that the Goods were not listed as in stock in the E-shop and an approximate time of availability was indicated, we will always inform you in the event of:

• extraordinary interruption of the production of the Goods, whereby we will always inform you of the new expected time of availability or information that it will not be possible to deliver the Goods;
• delay in the delivery of Goods from Our supplier, while we will always inform you of the new expected delivery time.

In the event that we are not able to deliver the Goods to you even within 30 days from the expiry of the delivery period of the Goods specified in the Order confirmation, for any reason, we and you are entitled to withdraw from the Contract.

RIGHTS FROM DEFECTIVE PERFORMANCE

We guarantee that at the time of the transfer of the risk of damage to the Goods according to Article 6.7 of the Terms and Conditions, the Goods are free of defects, especially if:

• it has the properties that we have agreed with you, and if they have not been expressly agreed, then those that we have stated in the description of the Goods or those that can be expected with regard to the nature of the Goods;
• is suitable for the purposes we have specified or for the purposes customary for Goods of this type;
• corresponds to the quality or design of the agreed sample, if the quality or design was determined according to the sample;
• is in adequate quantity and weight;
• meets the requirements imposed on him by legal regulations;
• not encumbered by third-party rights.

Rights and obligations regarding rights from defective performance are governed by the relevant generally binding legal regulations (in particular the provisions of § 1914 to 1925, § 2099 to 2117, and § 2161 to 2174 of the Civil Code and Act No. 634/1992 Coll., on consumer protection, as amended later regulations).

In the event that the Goods have a defect, i.e. especially if any of the conditions according to Article 7.1 are not met, you can notify Us of such a defect and exercise your rights from defective performance (i.e. complain about the Goods) by sending an e-mail to Our addresses listed with Our identification data. For complaints, you can also use the sample form provided by Us, which forms Appendix No. 1 of the Terms and Conditions. In exercising the right from defective performance, you must choose how you want to resolve the defect, and you cannot subsequently change this choice, except in cases according to Article 7.4, without Our consent. We will handle the claim in accordance with the right you have asserted from defective performance. In the event that you do not choose to resolve the defect, you have the rights listed in Article 7.5 even in situations where the defective performance was a substantial breach of the Contract.

If defective performance is a material breach of the Agreement, you have the following rights:

• to remove the defect by delivering a new Product without a defect, or by delivering a missing part of the Product;
• to remove the defect by repairing the Goods;
• at a reasonable discount from the Price;
• to withdraw from the Agreement.

In the event that you choose the resolution according to points a) or b) and We do not remove the defect in this way within the reasonable period that we have indicated, or we inform you that we will not remove the defect in this way at all, you have the rights according to points c) and d), even if you they did not originally request as part of the complaint. At the same time, if you choose to remove the defect by repairing the Goods and We discover that the defect is irreparable, we will notify you and you can choose another method of removing the defect.

If defective performance is a non-material breach of the Agreement, you have the following rights:

• to remove the defect by delivering a new Product without a defect, or by delivering a missing part of the Product;
• to remove the defect by repairing the Goods;
• at a reasonable discount from the Price.

However, if we do not remove the defect in time or refuse to remove the defect, you have the right to withdraw from the Contract. You can also withdraw in the event that you cannot use the Goods properly due to the repeated occurrence of defects after the Goods have been repaired or in the event of a large number of Goods defects.

In the event of a material or non-material breach, you cannot withdraw from the Contract or demand the delivery of a new item if you cannot return the Goods in the condition in which you received them. However, this does not apply in the following cases:

• if there has been a change in the condition of the Goods as a result of the inspection for the purpose of detecting a defect;
• if the Goods were used before the defect was discovered;
• if the impossibility of returning the Goods in an unchanged state was not caused by your actions or your omission,
• if the Goods were sold, consumed or altered during normal use before the discovery of the defect; however, if this happened only partially, the part of the Goods that can be returned is your responsibility, and in such a case, the part of the Prices corresponding to your benefit from the use of part of the Goods will not be returned to you.
• Within 3 days of receiving the complaint, we will confirm to your e-mail address that we have received the complaint, when we received it and the estimated duration of the complaint handling. We will handle the complaint without undue delay, but no later than within 30 days of receiving it. The deadline can be extended by our mutual agreement. If the deadline expires in vain, you can withdraw from the Agreement.

We will inform you by e-mail about the settlement of the claim. If the complaint is justified, you are entitled to compensation for the costs incurred. You are required to prove these costs, e.g. with receipts or receipts for the price of transport. In the event that the defect has been rectified by the delivery of new Goods, it is your duty to return the original Goods to Us, but the costs of this return shall be covered by Us.

If you are an entrepreneur, it is your duty to report and complain about the defect without undue delay after you have been able to discover it, but no later than three days after receiving the Goods.

If you are a consumer, you have the right to assert rights from defective performance in the case of a defect that occurs in the Consumer Goods within a period of 24 months from the receipt of the Goods.

The provisions regarding the right to defects do not apply in the case of:

• Goods that are sold at a lower price due to a defect for which the lower price was agreed upon;
• wear and tear of the Goods caused by their usual use;
• used Goods for a defect commensurate with the level of use or wear and tear the Goods had when you took them over;
• when it follows from the nature of the Goods.

WITHDRAWAL FROM CONTRACT

Withdrawal from the Agreement, i.e. the termination of the contractual relationship between Us and You from its inception, may occur for the reasons and methods specified in this article, or in other provisions of the Terms and Conditions, in which the possibility of withdrawal is explicitly stated.

In the event that you are a consumer, i.e. a person buying Goods outside the scope of your business activity, in accordance with §1829 of the Civil Code, you have the right to withdraw from the Contract without giving a reason within the period of 14 days from the date of delivery of the Goods. In the event that we have concluded a Contract, the subject of which is several types of Goods or the delivery of several parts of the Goods, this period begins to run only on the day of delivery of the last part of the Goods, and in the event that we have concluded a Contract on the basis of which we will deliver the Goods to you regularly and repeatedly, starts running on the day of delivery of the first delivery. You may withdraw from the Agreement by any demonstrable means (in particular by sending an e-mail to Our addresses listed under Our identification data). For withdrawal, you can also use the sample form provided by Us, which forms Appendix No. 2 of the Terms and Conditions.

Even as a consumer, however, you cannot withdraw from the Contract in cases where the subject of the Contract is:

• Goods, the Price of which depends on fluctuations in the financial market independently of Our will and may occur during the withdrawal period from the Contract;
• the delivery of alcoholic beverages, which can only be delivered after thirty days and their Price depends on financial market fluctuations independent of Our will;
• Goods that have been modified according to your wishes or for you;
• Goods that are perishable and Goods that have been irretrievably mixed with another after delivery;
• Goods in closed packaging / with a hygienic self-adhesive indicator of use that have been removed from the packaging / have been used and cannot be returned for hygienic reasons. In the case of Goods marked with a hygiene sticker, the first and obvious evidence of use is any change in the color/condition of the sticker or removal of the sticker;
• the supply of an audio or video recording or a computer program if the original packaging has been damaged;
• delivery of newspapers, periodicals, or magazines;
• delivery of digital content, if it was not delivered on a physical medium and was delivered with your prior express consent before the expiry of the withdrawal period and We have informed you that you do not have the right to withdraw from the Contract.

The withdrawal period according to Article 8.2 of the Terms and Conditions is considered to have been observed if you send Us a notification that you are withdrawing from the Agreement during this period.

In the event of withdrawal from the Contract, the Price will be returned to you within 14 days from the effective date of withdrawal to the account from which it was credited, or to the account selected for withdrawal from the Contract. However, the amount will not be refunded until you return the Goods to Us or until you prove that they have been sent back to Us. Please return the goods to us clean and obviously unused, if possible including the original packaging.

In case of withdrawal from the Contract according to Article 8.2 of the Terms and Conditions, you are obliged to send the Goods to Us within 14 days of withdrawal and bear the costs associated with returning the goods to Us. On the other hand, you are entitled to a refund of the shipping price, but only in the amount corresponding to the cheapest method of delivery of the Goods offered by us for the delivery of the Goods. In the event of withdrawal on the grounds that We violate the concluded Agreement, we also pay the costs associated with returning the goods to Us, but again only up to the amount of the shipping price corresponding to the cheapest method of delivery of the Goods offered by us at the time of delivery of the Goods.

You are liable to Us for damages in cases where the Goods are damaged as a result of your handling them in a manner other than what is necessary with regard to their nature and properties. In such a case, we will invoice you for the damage caused after the Goods have been returned to Us and the invoiced amount is due within 14 days. In the event that we have not yet returned the Cost of the Purchase to you, we are entitled to offset the cost claim against your claim for the return of the cost of the Purchase.

We are entitled to withdraw from the Contract at any time before we deliver the Goods to you if there are objective reasons why it is not possible to deliver the Goods (in particular, reasons on the part of third parties or reasons based on the nature of the Goods), even before the expiry of the period specified in Art. 6.9. Condition. We may also withdraw from the Agreement if it is apparent that you have intentionally provided incorrect information in the Order. In the event that you purchase goods as part of your business activity, i.e. as an entrepreneur, we are entitled to withdraw from the Contract at any time, even without giving a reason.

CONSUMER DISPUTE RESOLUTION

In relation to the buyer, we are not bound by any codes of conduct within the meaning of § 1826 paragraph 1 letter e) Civil Code.

We handle consumer complaints via the email address [email protected]. We will send information about handling the complaint to the buyer's email address.

The out-of-court settlement of consumer disputes arising from the Agreement is the responsibility of the Czech Trade Inspection, with registered office at Štěpánská 567/15, 120 00 Prague 2, ID number: 000 20 869, internet address: http://www.coi.cz. The online dispute resolution platform located at the Internet address http://ec.europa.eu/consumers/odr can be used to resolve disputes between the seller and the buyer, who is a consumer, from a purchase contract concluded by electronic means.

European Consumer Center Czech Republic, with registered office at Štěpánská 567/15, 120 00 Prague 2, internet address:http://www.evropskyspotrebitel.cz is a point of contact according to Regulation (EU) No. 524/2013 of the European Parliament and Council of 21 May 2013, on online consumer dispute resolution and amending Regulation (EC) No. 2006/2004 and Directive 2009/22/EC ( regulation on the resolution of consumer disputes online).

FINAL PROVISIONS

If Our and Your legal relationship contains an international element (ie, for example, we will send goods outside the territory of the Czech Republic), the relationship will always be governed by the law of the Czech Republic. However, if you are a consumer, this agreement does not affect your rights arising from legal regulations.

We will deliver all written correspondence to you by electronic mail. Our email address is listed under Our Identification Data. We will deliver correspondence to your e-mail address specified in the Agreement, in the User Account, or through which you contacted us.

The contract can only be changed based on our written agreement. However, we are entitled to change and supplement these Terms and Conditions, but this change will not affect already concluded Contracts, but only Contracts that will be concluded after the effective date of this change. However, we will inform you about the change only if you have created a User Account (so that you have this information in the event that you order new Goods, but the change does not constitute a right of termination, as we do not have a concluded Contract that could be terminated), or you on based on the Contract, we are to deliver the Goods regularly and repeatedly. We will send you information about the change to your e-mail address at least 14 days before the change takes effect. If we do not receive from you within 14 days of sending the information about the change the termination of the concluded Contract for regular and repeated deliveries of Goods, the new conditions become part of our Contract and will be applied to the next delivery of Goods following the effective date of the change. The notice period if you give notice is 2 months.

In the event of force majeure or events that cannot be foreseen (natural disaster, pandemic, operational breakdowns, subcontractor outages, etc.), we are not responsible for damage caused as a result of or in connection with cases of force majeure and if the state of force majeure lasts for a period longer than 10 days, We and You have the right to withdraw from the Contract.

The Annex to the Terms and Conditions contains a sample form for a complaint and a sample form for withdrawing from the Contract.

The contract, including the Terms and Conditions, is archived in electronic form with Us, but is not accessible to you. However, you will always receive these Terms and the confirmation of the Order with a summary of the Order by e-mail, and you will therefore always have access to the Agreement even without Our cooperation. We recommend always saving the Order confirmation and Terms.

These Terms and Conditions take effect on Oct 1st, 2022.

APPENDIX No. 1 - PRODUCT RECLAIM FORM

At the same time, I request the issuance of a confirmation for this reclaim, indicating when I exercised this right, what the content of the complaint is, together with my claim, including the date and method of settlement of the complaint.

Date:

Signature:

APPENDIX NO. 2 - FORM FOR WITHDRAWAL FROM THE CONTRACT

If the buyer is a consumer, he has the right in the event that he ordered the goods through the e-shop of the addressee's company ("Company") or another means of remote communication, apart from the cases specified in § 1837 of the Act No. 89/2012 Coll., Civil Code, as amended, withdraw from an already concluded purchase contract within 14 days from the day of taking over the goods, without giving a reason and without any penalty. The buyer shall notify the Company of this withdrawal in writing to the address of the Company's premises or electronically to the e-mail indicated on the sample form.

If the buyer, who is a consumer, withdraws from the purchase contract, he shall send or hand over the goods he received from the Company to the Company without undue delay, no later than 14 days after withdrawing from the purchase contract.

If the buyer, who is a consumer, withdraws from the purchase contract, the Company will return to him without undue delay, no later than 14 days from the withdrawal from the purchase contract, all funds (the purchase price of the delivered goods), including the delivery costs, which he received from him on the basis of the purchase contracts, in the same way. If the buyer has chosen a different method of delivery of the goods than the cheapest method offered by the Company, the Company will reimburse the buyer for the cost of delivery of the goods only in the amount corresponding to the cheapest method of delivery of the goods offered. The Company is not obliged to return the received funds to the buyer before the buyer of the goods hands it over or proves that he has sent the goods to the Company.

Date:

Signature: